Outsourced IT Support

Outsourced IT services

We'll be the IT support team for your organisation. Our experienced engineers give the personal service you'd receive from in-house staff. But with Excelan, you only pay for the support that you need.

How our approach benefits you

Our flexible approach gives you:

  • Responsiveness: we'll always have a back-up engineer on hand who knows your business, guaranteeing uninterrupted IT support. And we're based in Sydney's CBD, so we can be at your site in minutes if needed.
  • Scalability: you can increase your IT support as your business grows - without having to bring in more staff.

The support we offer

Excelan can look after all aspects of your IT, so you can concentrate on your core business. We'll take care of:

  • Help desk support: speak directly to an experienced engineer by phone or email. We use web-based job tracking so you can instantly see the status of your job.
  • On-site & remote support: we can come to your office to fix the problem. If you prefer, we can also log-on to your systems remotely and fix the problem for you, or talk you through the solution.
  • Software and hardware updates: we're across all the latest technology, so we'll let you know the right time to update your systems.
  • Mobile access support: make sure staff can use your systems on the road.
  • Systems monitoring: we track system up-time and other critical indicators so we can let you know if there's a problem, often before you even arrive at work in the morning.
  • Full disaster recovery planning and testing: guard your business continuity by protecting critical IT infrastructure with a thoroughly-tested recovery strategy.
  • IT audits and strategy: all our day-to-day work for your business feeds into a regular review of your IT needs. We'll sit down with you to discuss how your IT solution needs may evolve over the coming year.

Pay-per-user plans for clarity

You should be free to decide your IT requirements, without worrying about inflating your IT support costs. That's why we offer per-user plans: the cost is fixed to the number of staff that you decide to hire.

Contact us to discuss your support requirements
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